SmartHub for Large Business

SmartHub offers several tools to help large business account holders manage account access, notifications, payments, billing, and usage information.

Account Access

To manage account access, select the Settings (gear) icon in the upper-right corner and choose Account Access.

The Account Access page includes the following tabs:

  • My Access: View and manage your account and group access.
  • Secondary Users: Add and manage additional users and their permissions.
  • Accounts: Assign users to account groups and manage account access.
  • Groups: Create and manage account groups.

Managing Notifications

To manage notifications, select the Settings (gear) icon in the upper-right corner and choose Edit Notifications.

Within Notification Settings, you can:

  • Switch between Advanced Mode and Condensed Mode to customize which notifications are sent, who receives them, and the preferred contact method.
  • Manage Contact Methods by adding, editing, or removing verified contacts.
  • View Additional Contacts, which are contacts imported from a previous SmartHub profile that have not yet been verified.

Payment Methods

To manage payment options, select the Settings (gear) icon and choose Payment Methods.

Available options include:

  • Stored Payments: Add and manage credit cards and bank accounts saved to your profile.
  • Auto Pay: Enroll specific account groups in Auto Pay and select a different payment method for each group if desired.

Security Settings

To update your security preferences, select the Settings (gear) icon and choose Security.

From the Security page, you can:

  • Change your password.
  • Update your email address.
  • Modify your security question and answer.
  • Enable or manage two-factor authentication.

Pay a Bill

To make a payment, select Pay Bill from the navigation menu on the left side of the screen.

You can use saved payment methods to pay:

  • Current invoices
  • Past-due balances
  • Pending disconnect notices

Export Data

To download account data, select Export from the navigation menu on the left side of the screen.

Available export options include:

  • Export Billing History: Filter billing history by date range or account group before exporting.
  • Export Usage: Filter usage information by date range or account group before exporting.

Downloads

To access completed exports, select Downloads from the navigation menu on the left side of the screen.

From the Downloads page, you can:

  • Check the status of export requests.
  • Download completed export files.
  • View exports that are still being processed.